Unresponsive Plugin In Firefox

Question:

I received an error message on one of the training videos in the landing page saying that "Shockwave Flash may be busy or it may have stopped responding. You can stop the plugin now or you can continue to see if the plugin will complete." (see attached video). What should I do?

 

Answer:

Firefox with Windows 7/8 and later enables the Shockwave plugin in the Adobe Protected Mode – see link https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox?redirectlocale=en-US&redirectslug=flash-protected-mode-settings. To fix this problem,  go to plugins and disable protection.

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